Apr 2019 — Present
UNHCR Sub Office
Cox’s Bazar, Bangladesh
Registration Assistant
UNHCR — Registration under DIMA (Data, Identity Management & Analysis)
- Manage and query registration data for a 1.2 million refugee dataset in proGres using SQL Server Management Studio, SSIS and Visual Studio; support the Operational Data Management team with cleaning, validation, integration and error resolution.
- Design and develop Power BI dashboards across the ID Card Project, headcounting, the BIE exercise, stock management and wider registration activities — delivering live operational insight to senior management and to Camp-in-Charge government officials.
- Built RAMS, a Power Apps solution managing logistics, inventory and supply for registration operations, tracking US$4M+ of assets across 8 sites and eliminating stockouts.
- Developed the ID Card Project tracking application as a Model-Driven Power App, monitoring every stage of issuance for individuals aged 12 and above.
- Team Leader, Documentation & Filing: lead printing and issuance of refugee identity documentation and manage the physical archive; cleared the complete 1M+ file backlog between 2019 and 2023 leading 5 filing staff and 9 enumerators.
- Conduct registration, protection and litigation interviews; handle complex cases including legal protection, child protection and specific-needs referrals in line with UNHCR SOPs.
- Automate registration workflows using Power Automate and design Kobo Collect forms for field data collection, analysis and visualisation.
- Supported registration operations at Bhasan Char (2022–2024) through repeated field missions.
- Train Field Registration Assistants and colleagues on registration procedures, proGres and information management tools; provide technical support for proGres, BIMS, RApp, networks and card printers.